Re: Pixilation and error messages
Hi, @CynstacyThank you for choosing our Xfinity Forums to get help with your cable service. I know that pixelized connections are never a pleasant thing to experience and we want to be sure we can get...
View ArticleRe: 4k
Cable box. I wonder if it was just that one program (wisconsin/penn state basketball in the big ten tourney yesterday). Today I'm able to watch, but it's all 4k uhd and the error I got was about hdr...
View ArticlePixilation and error messages
For months we have been seeing random pixilzation. It is only on broadcast shows, never on demand or streaming. Recordings are also pixilated which is odd since the DVR is cloud and not on our...
View ArticleRe: 4k
Not every 4K offering has HDR, maybe it’s related to what you are trying to access. As far as I know , there is some HDR on Netflix and Prime and that’s it. Is this a message from the...
View ArticleRe: DVR problems
Thank you for reaching out to us on the Forums. We will be more than happy to assist you with the DVR issue. Could you please send me a private message with your first and last name? To send a private...
View ArticleDVR problems
I'm having the same issue as others, all future recordings gone and can't set any new recordings. Favorite channels are still there. Tried DVR Sync but that didn't work.
View ArticleRe: X1 service
wrote:How do I know if the X1 box I have is the most up to date one you offer? I have one main box and 2 mini boxes. I saw something about upgrading when I clicked on Paramount and don't know if I...
View ArticleRe: Recording over 8 hours
wrote:Any time we record any sporting event that is longer than 8 hours, it records, but stops at 8 hours. Everyone at xfinity doesn't understand the issue but we were told by one rep. To manually...
View ArticleRe: Can Not Get 4K Xfinity
There are a lot of College Basketball games listed just today and this evening when you say 4K into the voice remote. Probably more tomorrow to determine what you see as suggest even if not a fan...
View ArticleXG1v4 no Audio in 4k60
I recently switched the the XG1v4. I have a 55" Q6FN QLED 4k smart tv. When I switch the box device settings to 4k 60, there is no sound at all. Changing to 4k 30, the sound comes back. What's the deal???
View ArticleRe: X1 UI Improvement Suggestion: Display Order of Series Recordings
Thanks so much for forwarding that on. As a software developer from waaay back, I spend a lot of time thinking of UI usability. As a developer, I know what I would like to hear out of a new feature...
View ArticleRe: 4k
Xi6-T. It is working, but this particular error message said I need HDR capability. But even that is confusing as my receiver, projector, and cables plugged into HDMI 2 are all set for 4K with HDR...
View ArticleRe: 4k
Hi, @D1215! Thanks for using our forums page to reach out for help with the X1 4K wireless set-top box concern. I love the amazing picture quality on my 4K set-top-box so I understand the importance of...
View Article4k
I have a 4k hdr capable projector, receiver (yamaha rxa860), and appropriate speed cables in the "4k" inputs and outputs.Xfinity box is the 4k wireless one they sent me specifically for 4k.Most...
View ArticleRe: X1 service
What boxes do you have?https://www.xfinity.com/support/articles/x1-hub-vs-companion-box
View ArticleRe: X1 DVR will not record
That sounds great! I'm glad you were able to get that help! I really appreciate you for replying back here in the Forum. 🙂 Please let us know if you need any additional support. We're here for you!
View ArticleRe: X1 DVR will not record
An agent via chat was able to resolve the issue and the fix even restored my upcoming scheduled recordings. I did not have to set them again. Thanks!!
View ArticleRe: X1 DVR will not record
Hello , thank you for reaching out to us here. I am sorry to hear you are experiencing issues with your DVR recording functions and would like to help. Can you please click on my name "ComcastSelena"...
View ArticleX1 DVR will not record
Several others have posted and replied they were able to have this resolved by an agent in chat with getting a new signal. Therefore I am requesting an agent to please reply to this post. Thank you...
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