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Re: X1 Audio Dropouts (again)

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asmarks wrote:

In the past two months or so my audio dropouts have returned, too.  I originally had the problem with the green light Pace box.  Upon advice from Rick, I insisted upon an Arris box.  This seemed to solve the problem for probably almost a year.  Then I switched all my non-DVR boxes to the new Xi3s.  However, now i am getting audio dropouts at both my DVR box and the Xi3 box in my bedroom (havent watched TV enough in the other rooms to determine if those Xi3 boxes are also getting dropouts.  The Arris box uses HDMI to connect to a YSP-3000 sound bar/receiver and then to my Panasonic TV.  The Xi3 box connects by HDMI to my Smasung TV and by optical cable to a YAS-101 soundbar.

 

Seeing the problem at both TVs seems to suggest: 1) it is not specific to any box; 2) it is not specific to the connection type, nor the type of wire; 3) it is not specific to the TV or the A/V receiver or soundbar.  So I'm kind of at a loss.  The signals have been checked by Comcast and they said they are fine.  Maybe it is a broadcast-related issue.  I dunno, but I do not recall ever having audio dropouts with the old Xfinity system.  I'm pretty much resigned that this is a problem that I have to live with, but it is a little frustrating.  The one thing that seems to improve the situation is re-booting the box.  For the first 24-48 hours after a re-boot the frequency of the audio dropouts is greatly reduced if not eliminated, but they increase as time goes on without rebooting.

 

I'm open to suggestions as to how to solve.  If it requires checking signals, someone needs to tell me how to do that and what values am I looking for.


you should swap out at least one of the xi3's for an xg2. it will then supply channels and IP services for the other xi3's freeing up your DVR's tuners for use in recording.


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