It is ludicrous to think that when we go in to a service center or talk with a tech on phone or in our home that they are not platform users. I know that the last time I was in the service center the rep admitted she had some of the same issues I do and she documented them and promised to escalate but I have not been back nor have I heard anything. She was very knowledgeable.
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Not every employee or tech live in the Comcast footprint.
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Not every employee or tech live in the Comcast footprint.