Ok, great. I think ComcastAndrew, RickGr4, and I are all on the same page now. I also completely agree at this point I need a tech and have always thought so. But, will Comcast actually send me someone who can troubleshoot and fix this issue or is it more likely to be a subcontract premises installer with less tools and capabilities? I'm worried that I'm labelled a failed self install and won't get the right level of tech who can fix this. Any way that can be checked or changed, ComcastAndrew?
ComcastAndrew, on needing a different amp, quite possibly. Just with the 10 day wait for a tech, I have needed to try anything. I'd settle now just getting the X1 working directly. If the tech needs to install a different amp, at least all of the runs have already been toned and traced for him, just ready to move over.