Re: 4k Olympics Broadcast??
Well I have been able to use the PGA 4K app on my Samsung TV since 10:00am this morning. No problems even when using my Asus gaming computer on this site. This rules out having any problems from...
View ArticleRe: X1 DVD Box Freezing & Audio Drop Out Issues??
Hello donaldsonjune, My apologies for your service issues. At this point we will need to schedule you a service appointment. What will be the best time of the day to schedule this for you?
View ArticleRe: X1 DVD Box Freezing & Audio Drop Out Issues??
Hello donaldsonjune, I have sent you a private message with your appointment details.
View ArticleRe: RECORD function doesn't include buffer?
Hello Scifitechguy, We always appreciate any suggestions that may make our services more convenient for our customers. Your feedback helps us to improve the services that we provide. I have forwarded...
View ArticleRe: Sound goes mute on X1 system
Thank you for the reply, I have sent the signal please let me know if this corrects your audio issues. Also, in reviewing your account I am showing some significant upstream issues that are likely...
View ArticleRe: MENU
You can also click the "right" arrow on the remote and it will bring up a guide on the right hand side of the screen, with a slightly smaller tv picture. The guide will show whats on for 6 channels at...
View ArticleRe: dvr recording
This might be a dumb question, but are you actually paying for DVR service? Do you see DVR service included in any bundle you are subscribed to? Trying to figure out what you actually get with...
View ArticleRe: DVR Recordings Restart at beginning after shutdown
Thank you for the reply flash333, I am unable to duplicate this and I am showing the latest firmware on your cable box.I would recommend swapping out the cable box at the local service center or if you...
View ArticleRe: X1 On Demand
laurenelizabeth wrote:Update: on the other TV this episode plays just fine. I don't understand why there's a difference between the TVs?try swapping the two set top boxes and see if the problem follows...
View ArticleRe: deleting recent viewed
Some1smom02 wrote:under On Demand there is a list of all the programs my granddaughter watched last weekend. Can I delete the programs listed under recently viewed?if important to you, highlight them...
View ArticleRe: Cloud
Hi adampoe, I have had the proper rate codes added, could you please retest and let me know the results? Thank you
View ArticleRe: DVR Recordings Restart at beginning after shutdown
ComcastPhill wrote:Thank you for the reply flash333, I am unable to duplicate this and I am showing the latest firmware on your cable box.I would recommend swapping out the cable box at the local...
View ArticleRe: Live tv freezes way too much
You could have a bad X1 box but it is far more likely that you have signal related issues. X1 boxes require better signal than any other device they offer.Suggest you contact Comcast and have them send...
View ArticleRe: Live tv freezes way too much
...adding. have you activated your cloud DVR feature? If so, does live streaming in your home freeze the image at same time of action events on the streem? (for example the live stream may be 20...
View ArticleRe: 4k Olympics Broadcast??
MNtundraRET wrote:jwm.. Comcast has fixed the Ultra HD Sampler. The Rio Promo. will play now. Of course it is a sanitized fly-over missing huge poor sections seen on 4k filming found on You Tube. The...
View ArticleRe: 4k Olympics Broadcast??
Actually,This is X1 cable TV services we are talking about here. If you have never had your signal levels checked by an on site tech, you should. X1 boxes have entirely different signal requirements...
View ArticleRe: RECORD function doesn't include buffer?
ComcastCrystal wrote:Hello Scifitechguy, We always appreciate any suggestions that may make our services more convenient for our customers. Your feedback helps us to improve the services that we...
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