Enyo wrote:
I've had problems with two of my three X1 boxes (the non-dvr boxes) since I got the service. The guides and menus constantly freeze up. I've been told by customer service that I am supposed to call every time this happens, because if I do not notify them, then there is nothing wrong. I do not wish to waste 10+ mins of my time on a daily basis calling to say that my stuff isn't working, for them to apologize and reset my box. These freezes happen on at least one box at least once most days. I also do not want to have to call at 3am. When my equipment freezes for 15 mins at 3am when I'm in bed and cannot sleep, am I really expected to look up your number to call and speak to a person in a different country that is reading from a script? For the amount of times that I *have* called in, not one thing has been done. You certainly won't let me out of my contract despite having problems. I pay the $4.99 a month for tech service, yet you've not sent someone to my house to figure out what the problem is. Exactly how many times does a person need to call about their service failing in order for you to act? And another thing. Yesterday, after my guide froze, the entire service froze, then I got a black screen and my box would not reset, I called customer service. I was called "dear" several times. I understand that since you outsource to another country, there is a language barrier. But it was extremely inappropriate for her to keep calling me "dear". Maybe someone can look up my call last night, find out who I spoke with, and ask them to remove that particular word from their vocabulary, as it was actually uncomfortable.
are you watching recordings or live TV at 3 am? You might want to be sure to swap out your non-DVR set top boxes for the newer xg2 to free up your DVR from having to serve any xi3/xiD set top boxes you have in service. There is no difference in rental price.
