Re: Updates
RickGr4 wrote:Personally, I think Comcast reboots X1 boxes to clear memory caches....andyross wrote:It sounds like you have X1. The X1 boxes do that overnight reboot to apply daily updates, and I'm...
View ArticleRe: Voice not matching the mouth moments.
Quipa wrote:For the past few day I have noticed that the mouths movment isn't matching the mouths movments. Is there something that I can do to fix this?Never had that happen to me. Try unplugging the...
View ArticleRe: Slow Response
ComcastZach wrote:ThomT -- Your box was showing that it didn't have the latest firmware version downloaded. I have pushed a request for it to download. Your box may need a reset for it to take effect....
View ArticleRe: Slow Response
When X1 boxes are sluggish it is rarely a firmware issue. Please confirm that your remote is RF Paired to the box. If the remote is already paired and it is still sluggish that points to signal issues...
View ArticleRe: Do I have the right box?
DVR service is an add on, it is not automatically included. If you ordered the service they sent you the wrong box. If you didn't order it but want it, call customer service and they will send out...
View ArticleRe: Northeast Service Interruptions
oh....awesome, and it's out again tonight (on the NH seacoast, at least here in Exeter).Not Happy!
View ArticleRe: TV/Internet freezes during prime time
Thank you, I appreciate it! It has happened every night this week - very frustrating!
View ArticleScreen goes black
Three days ago I upgraded to X1 and am now having issues. The video/audio feed periodically (and simultaneously) turns on and off intermittently - sometimes as long as 4 seconds at a time. It also...
View ArticleX1 TV lineup
Lost some channels that were part of my lineup with regular HD lineup for same level of service. Why did this happen? I also lose service on some hd channels intermittently- especially from early...
View ArticleRe: Screen goes black
kavuum wrote:Three days ago I upgraded to X1 and am now having issues. The video/audio feed periodically (and simultaneously) turns on and off intermittently - sometimes as long as 4 seconds at a time....
View ArticleHelp please, X1 remote and X1 box
Dear whoever may be reading this, My family just got a new X1 box and remote on about 6/23/16. I love it, My only problem is it wont record any shows, like when i hit the record button nothing happens...
View ArticleRe: X1 dvr and stb not connecting
The cable comes from the pole to a 3 way splitter. From there it goes to the x1 dvr box which then has a splitter to the modem. The second line of the main splitter goea to a stb. The third line of the...
View ArticleRe: Help please, X1 remote and X1 box
Are you sure you actually have a DVR.? What is the model number of the box (look below the power button). It would not be the first time someone could not record because they didn't have the correct X1...
View ArticleRe: sick of comcast
I did an X-1 self install in June of 2015. No problems whatsoever. I had to remove all splitters and install the Comcast approved zero gain amp that I purchased on eBay. Signal levels are critica l!!!
View ArticleRe: X1 dvr and stb not connecting
Gkain wrote:The cable comes from the pole to a 3 way splitter. From there it goes to the x1 dvr box which then has a splitter to the modem. The second line of the main splitter goea to a stb. The third...
View ArticleRe: X1 dvr and stb not connecting
CoreyD wrote:Gkain wrote:The cable comes from the pole to a 3 way splitter. From there it goes to the x1 dvr box which then has a splitter to the modem. The second line of the main splitter goea to a...
View ArticleRe: X1 dvr and stb not connecting
Thanks for that info. Im guessing since comcast did the install and you think its improper. Ill have them come fix it. I also noticed that one of the cables they used was an old cable that was on the...
View ArticleRe: X1 dvr and stb not connecting
Ok. I guess ill be calling today to get a tech to come out and look at it. This issue has gotten to the point that i can no longer do it on my own.Thanks
View ArticleRe: Help please, X1 remote and X1 box
Chapmanfam wrote:Dear whoever may be reading this, My family just got a new X1 box and remote on about 6/23/16. I love it, My only problem is it wont record any shows, like when i hit the record...
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