Re: No picture just snow
lewiis1 wrote:I bumped my remote and the picture on my tv disappeared. Still have sound. Picture looks like snow.thank you, Yvonne RayThe TV set may now be on the incorrect video input. You can fix...
View ArticleRe: Slow Response
ThomT -- Your box does relay signal information back to us however RickGr4 is correct that an on-site tech can do a more thorough diagnostics of these signals.
View ArticleRe: Video On Demand service is undependable and glitchy
gwbman wrote:Our On Demand is glitch almost all the time. Really sick of poor service delivery.Apologies for the issue and the experience that you described above. I have asked a colleague to review...
View ArticleRe: No picture just snow
Hi Yvonne, is the audio going though a sound bar or some sound system? Please let me know if you are still experiencing no picture issues. Thank you
View ArticleRe: Video On Demand service is undependable and glitchy
Hi gwbman, are you experiencing video on demand issues with all of your cable boxes? Thank you
View ArticleRe: Why does xfinity guide ignore my preferences to not show adds embedded in...
Robert, you rock! Clearly you are far superior at googling than I am; your advice worked !! Much thanks!
View ArticleRe: naration how do I turn it off
animal51 wrote:how do you turn off naration it drives me crazy please helpWith your remote, press the A button 2x and turn off Voice Guidance
View ArticleRe: High Def not working with X1 box
Yes, viewing the HD channels, not the SD. Yes, Tv is set to correct input for HD. Don't know what rate codes for HD are but I'm assuming I have have the correct ones becuz as I said above, this X1...
View ArticleRe: High Def not working with X1 box
You doubt you will find your solution posting in this forum. I suggest you contact Comcast and have them send a tech out. officerripley, your problem is obviously unique to your situation or many other...
View ArticleRe: High Def not working with X1 box
...adding..you can call 877-896-8678 and verify the HD Technology rate code is being charged to your account. After that ask the agent to resend entitlements to your set top boxes. If you have the...
View ArticleRe: Xi6 box
Comcast announced in May of 2015 it's Xi4 UHD 4K cable box would be available by the end of 2015. In January, 2016, they said Xi5 and Xi6 would be available by July. On May 18th, 2016 Comcast said4th,...
View ArticleRe: Xi6 box
Why have all the COMCAST UHD 4K cable boxes been delayed???? Comcast said Xi4 was due at the end of 2015.Comcast said Xi5 was due by July 4th, in time for the Rio Summer Olympics.Comcast was more vague...
View ArticleRe: Fs1 and fxhd not working xre-00021 and xre-03059
Soonest I have is Sunday and each subsequent day after. Do any of those work for you?
View ArticleRe: Video On Demand service is undependable and glitchy
Thank you for the update, I would want to get a technician scheduled to find and fix the underlying issues. I will send you a private message to get a technician scheduled. Thank you
View ArticleRe: Xi6 box
Khl111 wrote:Why have all the COMCAST UHD 4K cable boxes been delayed???? Comcast said Xi4 was due at the end of 2015.Comcast said Xi5 was due by July 4th, in time for the Rio Summer Olympics.Comcast...
View ArticleWhy is "WATCHED" not set after watching a program? BUG ?
After 3 weeks with this new X1 DVR, we are experieincing something that frankly looks like a BUG in the X1. We WATCH a recorded broadcast - either FFWD to the END or let it run out of time to the END...
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