Re: Can Not Get 4K Xfinity
dcfox beat me to the punch already. =] 4K UHD/HDR content (free, rentals, purchase or live events) is available if you have an XG1v4 or Xi6 TV Box set to 2160 resolution with a compatible 4K UHD/HDR TV...
View ArticleRe: Can Not Get 4K Xfinity
wrote:When I use the 4K search through the remote it shows TV shows like Blacklist. When I go to that show it only shows HD. From what I am reading if my Display Settings show 4K UHD Undetected under...
View ArticleRe: Can Not Get 4K Xfinity
@ComcastBrie please read my original post at the top. I am not receiving any 4K content unless I use the Prime, Netflix, or You Tube apps through the set top box. All other 4K content does not show up...
View ArticleRe: Where is my sports option?
Nothing other than I'd still like to know why this change was made. It wasn't replaced with anything, simply removed and I seriously doubt it saves any money (as the function still exists if you go...
View ArticleRe: Can Not Get 4K Xfinity
Prime, Netflix and YouTube are where the 4K content is at, other than some sports. Are you possibly looking for something or expecting something that isn’t there? Please don’t post the same issue on...
View ArticleRe: Can Not Get 4K Xfinity
CCAndrew not starting a new thread. Under display settings under TV it shows 4K UHD Undetected. No one from Comcast knows how to fix it. If you look at my first post it is not my TV or the HDMI cable I...
View ArticleRe: Where is my sports option?
, we regularly update our platform to provide the best experience for our customers. We always value and welcome your feedback, please use this link to drop us your feedback directly:...
View ArticleRe: Can Not Get 4K Xfinity
What are you expecting to see in UHD? Most programming as said is not. Just because your TV is 4K doesn't mean most content is. It may be in a year or so when it catches up to 4K just like it took a...
View ArticleRe: Can Not Get 4K Xfinity
dcfox you are missing the point. Under my Display settings it is showing Under TV it clearly shows 4K UHD Undetected. Because of that it does not show the Live 4K sporting events xFinity shows. Also if...
View ArticleRe: Pixelated/Frozen Picture, Green screen, no audio, non responsive remote...
The box works fine until it's time for the nightly news and continuies through prime time. Then magically it disappears around 10 PM and teh remote works again.Here's some examples.Recording of X1...
View ArticleRe: Pixelated/Frozen Picture, Green screen, no audio, non responsive remote...
Thanks for posting your examples! That freezing and pixelation is definitely due to signal issues and is not something that replacing your equipment will fix. We will need to get a tech out to make...
View ArticleRe: Can Not Get 4K Xfinity
Can you access any of the basketball games tonight from the link posted above. That would be content that’s not going through Prime, Netflix etc. if what you see continues, you might be better off with...
View ArticleRe: X1 4K DVR shows red circle with slash on scheduled shows in the guide
Unfortunately that did not work for me. Please advise if you did anything else. Thanks.
View ArticleRe: Trouble shooting and Customer service is worthless
If you type "Human" in the on-line chat it will connect you to an actual human
View ArticleRe: X1 screen. no viewing options
Hi angelno9, if you're having the same issue we can help. Just send us a private message by click on my name (ComcastAmir) then click "send a message".
View ArticleRe: X1 4K DVR shows red circle with slash on scheduled shows in the guide
Same here. Not showing up bin scheduled recordings.Reboot didn’t work.I read this was going on all over the country.I live in NH.
View ArticleRe: DVR storage
Can you see if something is actually lost from your local DVR if you try and record something additional? Maybe that error message is just a cloud warning? I am in the same boat as you. Suddently they...
View ArticleX1 service
How do I know if the X1 box I have is the most up to date one you offer? I have one main box and 2 mini boxes. I saw something about upgrading when I clicked on Paramount and don't know if I need a...
View ArticleRe: X1 4K DVR shows red circle with slash on scheduled shows in the guide
I also live in NH. I cannot record ANYTHING. I get a red slashed circle. All my future recordings have been deleted. Nor can I watch any current shows from this week ON DEMAND. It says I need a...
View ArticleRe: All X1s in home freezing continuously
Hi, I’m having the same problem. Is there an easy fix ?
View ArticleRe: All X1s in home freezing continuously
Hi, ! Thanks for reaching out to let us know you're also experiencing the cable box issue. Please send a private message with your name so we can further assist. To send a private message, please click...
View ArticleRe: X1 4K DVR shows red circle with slash on scheduled shows in the guide
Hello, . That's definitely not the experience we want for you. I depend a lot on my recordings, as well, because I don't have time for the commercials. I would be upset too if my future recordings were...
View ArticleRe: X1 4K DVR shows red circle with slash on scheduled shows in the guide
I just got the problem fixed through chatting with a live agent on the xfinity streaming app. They were able to reset my signal remotely and that fixed the problem! I can record again. And watch live...
View ArticleRe: X1 4K DVR shows red circle with slash on scheduled shows in the guide
Problem fixed via Live chat with agent. They reset my signal remotely and all was back to normal. I did lose my future recordings but I can fix that. Not sure how it got so messed up. It was literally...
View ArticleRe: X1 4K DVR shows red circle with slash on scheduled shows in the guide
Apologies for the big hassle! I'm so glad you were able to get this fixed, though. Thank you for making the time and effort to work with our chat team. If you need anything at all in the future, please...
View ArticleRe: X1 4K DVR shows red circle with slash on scheduled shows in the guide
I tried that, it didn't help:(
View ArticleRe: X1 4K DVR shows red circle with slash on scheduled shows in the guide
Hey there, , I am sorry to hear the resolution did not work out for you! We can definitely want to look into this further with you. Please create a new post on our Community Forum so we can work with...
View ArticleX1 DVR won't record
I just checked the "scheduled recordings" to see if a series I record would be recording the marathon that's running today, and there's NO recordings set. I tried manually recording an episode from the...
View ArticleRe: X1 DVR won't record
Hello and thank you so much for reaching out to us here via the Forums Platform . I will be happy to help you with your recording issues, can you please click on my name "ComcastSelena" and then "Send...
View ArticleX1 DVR will not record
Several others have posted and replied they were able to have this resolved by an agent in chat with getting a new signal. Therefore I am requesting an agent to please reply to this post. Thank you...
View ArticleRe: X1 DVR will not record
Hello , thank you for reaching out to us here. I am sorry to hear you are experiencing issues with your DVR recording functions and would like to help. Can you please click on my name "ComcastSelena"...
View ArticleRe: X1 DVR will not record
An agent via chat was able to resolve the issue and the fix even restored my upcoming scheduled recordings. I did not have to set them again. Thanks!!
View ArticleRe: X1 DVR will not record
That sounds great! I'm glad you were able to get that help! I really appreciate you for replying back here in the Forum. 🙂 Please let us know if you need any additional support. We're here for you!
View ArticleRe: X1 service
What boxes do you have?https://www.xfinity.com/support/articles/x1-hub-vs-companion-box
View Article4k
I have a 4k hdr capable projector, receiver (yamaha rxa860), and appropriate speed cables in the "4k" inputs and outputs.Xfinity box is the 4k wireless one they sent me specifically for 4k.Most...
View ArticleRe: 4k
Hi, @D1215! Thanks for using our forums page to reach out for help with the X1 4K wireless set-top box concern. I love the amazing picture quality on my 4K set-top-box so I understand the importance of...
View ArticleRe: 4k
Xi6-T. It is working, but this particular error message said I need HDR capability. But even that is confusing as my receiver, projector, and cables plugged into HDMI 2 are all set for 4K with HDR...
View ArticleRe: X1 UI Improvement Suggestion: Display Order of Series Recordings
Thanks so much for forwarding that on. As a software developer from waaay back, I spend a lot of time thinking of UI usability. As a developer, I know what I would like to hear out of a new feature...
View ArticleXG1v4 no Audio in 4k60
I recently switched the the XG1v4. I have a 55" Q6FN QLED 4k smart tv. When I switch the box device settings to 4k 60, there is no sound at all. Changing to 4k 30, the sound comes back. What's the deal???
View ArticleRe: Can Not Get 4K Xfinity
There are a lot of College Basketball games listed just today and this evening when you say 4K into the voice remote. Probably more tomorrow to determine what you see as suggest even if not a fan...
View ArticleRe: Recording over 8 hours
wrote:Any time we record any sporting event that is longer than 8 hours, it records, but stops at 8 hours. Everyone at xfinity doesn't understand the issue but we were told by one rep. To manually...
View ArticleRe: X1 service
wrote:How do I know if the X1 box I have is the most up to date one you offer? I have one main box and 2 mini boxes. I saw something about upgrading when I clicked on Paramount and don't know if I...
View ArticleDVR problems
I'm having the same issue as others, all future recordings gone and can't set any new recordings. Favorite channels are still there. Tried DVR Sync but that didn't work.
View ArticleRe: DVR problems
Thank you for reaching out to us on the Forums. We will be more than happy to assist you with the DVR issue. Could you please send me a private message with your first and last name? To send a private...
View ArticleRe: 4k
Not every 4K offering has HDR, maybe it’s related to what you are trying to access. As far as I know , there is some HDR on Netflix and Prime and that’s it. Is this a message from the...
View ArticlePixilation and error messages
For months we have been seeing random pixilzation. It is only on broadcast shows, never on demand or streaming. Recordings are also pixilated which is odd since the DVR is cloud and not on our...
View ArticleRe: 4k
Cable box. I wonder if it was just that one program (wisconsin/penn state basketball in the big ten tourney yesterday). Today I'm able to watch, but it's all 4k uhd and the error I got was about hdr...
View ArticleRe: Pixilation and error messages
Hi, @CynstacyThank you for choosing our Xfinity Forums to get help with your cable service. I know that pixelized connections are never a pleasant thing to experience and we want to be sure we can get...
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