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Channel: All X1 posts

Re: Can Not Get 4K Xfinity

dcfox beat me to the punch already. =] 4K UHD/HDR content (free, rentals, purchase or live events) is available if you have an XG1v4 or Xi6 TV Box set to 2160 resolution with a compatible 4K UHD/HDR TV...

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Re: Can Not Get 4K Xfinity

 wrote:When I use the 4K search through the remote it shows TV shows like Blacklist. When I go to that show it only shows HD. From what I am reading if my Display Settings show 4K UHD Undetected under...

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Re: Can Not Get 4K Xfinity

@ComcastBrie please read my original post at the top. I am not receiving any 4K content unless I use the Prime, Netflix, or You Tube apps through the set top box. All other 4K content does not show up...

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Re: Where is my sports option?

Nothing other than I'd still like to know why this change was made.  It wasn't replaced with anything, simply removed and I seriously doubt it saves any money (as the function still exists if you go...

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Re: Can Not Get 4K Xfinity

Prime, Netflix and YouTube are where the 4K content is at, other than some sports. Are you possibly looking for something or expecting something that isn’t there? Please don’t post the same issue on...

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Re: Can Not Get 4K Xfinity

CCAndrew not starting a new thread. Under display settings under TV it shows 4K UHD Undetected. No one from Comcast knows how to fix it. If you look at my first post it is not my TV or the HDMI cable I...

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Re: Where is my sports option?

, we regularly update our platform to provide the best experience for our customers. We always value and welcome your feedback, please use this link to drop us your feedback directly:...

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Re: Can Not Get 4K Xfinity

What are you expecting to see in UHD?  Most programming as said is not. Just because your TV is 4K doesn't mean most content is. It may be in a year or so  when it catches up to 4K just like it took a...

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Re: Can Not Get 4K Xfinity

dcfox you are missing the point. Under my Display settings it is showing Under TV it clearly shows 4K UHD Undetected. Because of that it does not show the Live 4K sporting events xFinity shows. Also if...

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Re: Pixelated/Frozen Picture, Green screen, no audio, non responsive remote...

The box works fine until it's time for the nightly news and continuies through prime time. Then magically it disappears around 10 PM and teh remote works again.Here's some examples.Recording of X1...

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Re: Pixelated/Frozen Picture, Green screen, no audio, non responsive remote...

Thanks for posting your examples! That freezing and pixelation is definitely due to signal issues and is not something that replacing your equipment will fix. We will need to get a tech out to make...

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Re: Can Not Get 4K Xfinity

Can you access any of the basketball games tonight from the link posted above. That would be content that’s not going through Prime, Netflix etc. if what you see continues, you might be better off with...

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Re: X1 4K DVR shows red circle with slash on scheduled shows in the guide

Unfortunately that did not work for me.  Please advise if you did anything else.  Thanks.

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Re: Trouble shooting and Customer service is worthless

If you type "Human" in the on-line chat it will connect you to an actual human

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Re: X1 screen. no viewing options

Same exact problem here as well. 

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Re: X1 screen. no viewing options

Hi angelno9, if you're having the same issue we can help. Just send us a private message by click on my name (ComcastAmir) then click "send a message". 

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Re: X1 4K DVR shows red circle with slash on scheduled shows in the guide

Same here. Not showing up bin scheduled recordings.Reboot didn’t work.I read this was going on all over the country.I live in NH.

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Re: DVR storage

Can you see if something is actually lost from your local DVR if you try and record something additional? Maybe that error message is just a cloud warning? I am in the same boat as you. Suddently they...

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X1 service

How do I know if the X1 box I have is the most up to date one you offer?  I have one main box and 2 mini boxes. I saw something about upgrading when I clicked on Paramount and don't know if I need a...

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Re: X1 4K DVR shows red circle with slash on scheduled shows in the guide

I also live in NH. I cannot record ANYTHING. I get a red slashed circle. All my future recordings have been deleted. Nor can I watch any current shows from this week ON DEMAND. It says I need a...

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Re: All X1s in home freezing continuously

Hi, I’m having the same problem. Is there an easy fix ?

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Re: All X1s in home freezing continuously

Hi, ! Thanks for reaching out to let us know you're also experiencing the cable box issue. Please send a private message with your name so we can further assist. To send a private message, please click...

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Re: X1 4K DVR shows red circle with slash on scheduled shows in the guide

Hello, . That's definitely not the experience we want for you. I depend a lot on my recordings, as well, because I don't have time for the commercials. I would be upset too if my future recordings were...

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Re: X1 4K DVR shows red circle with slash on scheduled shows in the guide

I just got the problem fixed through chatting with a live agent on the xfinity streaming app. They were able to reset my signal remotely and that fixed the problem! I can record again. And watch live...

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Re: X1 4K DVR shows red circle with slash on scheduled shows in the guide

Problem fixed via Live chat with agent. They reset my signal remotely and all was back to normal. I did lose my future recordings but I can fix that. Not sure how it got so messed up. It was literally...

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Re: X1 4K DVR shows red circle with slash on scheduled shows in the guide

Apologies for the big hassle! I'm so glad you were able to get this fixed, though. Thank you for making the time and effort to work with our chat team. If you need anything at all in the future, please...

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Re: X1 4K DVR shows red circle with slash on scheduled shows in the guide

I tried that, it didn't help:(

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Re: X1 4K DVR shows red circle with slash on scheduled shows in the guide

Hey there, , I am sorry to hear the resolution did not work out for you! We can definitely want to look into this further with you. Please create a new post on our Community Forum so we can work with...

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X1 DVR won't record

I just checked the "scheduled recordings" to see if a series I record would be recording the marathon that's running today, and there's NO recordings set. I tried manually recording an episode from the...

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Re: X1 DVR won't record

Hello and thank you so much for reaching out to us here via the Forums Platform . I will be happy to help you with your recording issues, can you please click on my name "ComcastSelena" and then "Send...

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X1 DVR will not record

Several others have posted and replied they were able to have this resolved by an agent in chat with getting a new signal. Therefore I am requesting an agent to please reply to this post. Thank you...

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Re: X1 DVR will not record

Hello , thank you for reaching out to us here. I am sorry to hear you are experiencing issues with your DVR recording functions and would like to help. Can you please click on my name "ComcastSelena"...

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Re: X1 DVR will not record

An agent via chat was able to resolve the issue and the fix even restored my upcoming scheduled recordings. I did not have to set them again. Thanks!!

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Re: X1 DVR will not record

That sounds great! I'm glad you were able to get that help! I really appreciate you for replying back here in the Forum. 🙂 Please let us know if you need any additional support. We're here for you! 

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Re: X1 service

What boxes do you have?https://www.xfinity.com/support/articles/x1-hub-vs-companion-box

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4k

I have a 4k hdr capable projector, receiver (yamaha rxa860), and appropriate speed cables in the "4k" inputs and outputs.Xfinity box is the 4k wireless one they sent me specifically for 4k.Most...

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Re: 4k

Hi, @D1215! Thanks for using our forums page to reach out for help with the X1 4K wireless set-top box concern. I love the amazing picture quality on my 4K set-top-box so I understand the importance of...

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Re: 4k

Was it working fine before hand? Flip it over is it an xi5 or Xi6. Xi6 is 4k

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Re: 4k

Xi6-T.  It is working, but this particular error message said I need HDR capability.  But even that is confusing as my receiver, projector, and cables plugged into HDMI 2 are all set for 4K with HDR...

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Re: X1 UI Improvement Suggestion: Display Order of Series Recordings

Thanks so much for forwarding that on. As a software developer from waaay  back, I spend a lot of time thinking of UI usability. As a developer, I know what I would like to hear out of a new feature...

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XG1v4 no Audio in 4k60

I recently switched the the XG1v4. I have a 55" Q6FN QLED 4k smart tv. When I switch the box device settings to 4k 60, there is no sound at all. Changing to 4k 30, the sound comes back. What's the deal???

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Re: Can Not Get 4K Xfinity

 There are a lot of College Basketball games  listed just today and this evening when you say 4K into the voice remote. Probably more tomorrow to determine what you see as   suggest even if not a fan...

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Re: Recording over 8 hours

 wrote:Any time we record any sporting event that is longer than 8 hours, it records, but stops at 8 hours. Everyone at xfinity doesn't understand the issue but we were told by one rep. To manually...

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Re: X1 service

 wrote:How do I know if the X1 box I have is the most up to date one you offer?  I have one main box and 2 mini boxes. I saw something about upgrading when I clicked on Paramount and don't know if I...

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DVR problems

I'm having the same issue as others, all future recordings gone and can't set any new recordings. Favorite channels are still there. Tried DVR Sync but that didn't work. 

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Re: DVR problems

Thank you for reaching out to us on the Forums. We will be more than happy to assist you with the DVR issue. Could you please send me a private message with your first and last name? To send a private...

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Re: 4k

Not every 4K offering has HDR, maybe it’s related to what you are trying to access. As far as I know , there is some HDR on Netflix and Prime and that’s it. Is this a message from the...

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Pixilation and error messages

For months we have been seeing random pixilzation.  It is only on broadcast shows, never on demand or streaming.  Recordings are also pixilated which is odd since the DVR is cloud and not on our...

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Re: 4k

Cable box. I wonder if it was just that one program (wisconsin/penn state basketball in the big ten tourney yesterday). Today I'm able to watch, but it's all 4k uhd and the error I got was about hdr...

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Re: Pixilation and error messages

Hi, @CynstacyThank you for choosing our Xfinity Forums to get help with your cable service. I know that pixelized connections are never a pleasant thing to experience and we want to be sure we can get...

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