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Re: Cable hook up for tv and surround sound?

April 23, 2018, 12:41 pm
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Looks like your TV has the proprietary OneConnect module from Samsung. If that's the case, I recommend this setup:

Xfinity Box ==(HDMI)=== Onkyo HDMI 3 (cbl/sat)

Then

Onkyo HDMI Out ]==(HDMI)==[ Samsung OneConnect HDMI 3 (ARC),

and use the OneConnect cable to link to your TV. Your receiver will be the brains of your system, and other HDMI devices should pass through here.


In the alternative, you can also connect the cable box to the One Connect HDMI 1 (STB ) Instead of the Onkyo. Doing this will make your Samsung the brains of your home theater system, and you should connect other devices through the Samsung.

You choose. Smiley Happy
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Re: X1 DVR recording episodes not marked repeat or new

April 23, 2018, 12:48 pm
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 wrote:

That is not really an answer...Obviously, that is the BAD customer experience received.  The point is that it doesn't HAVE to be the customer experience if Comcast cared at all to invest a tiny bit of time in adjusting they schedule building criteria.  However, it has been painstakingly pointed out time and again that Comcast/Xfinity cares not for the customer.

 wrote:
 wrote:

I suffer the same terrible customer experience of unwanted recordings showing up in my recording schedule.  Every ten days or so I have to DELETE 50 or more recordings that have a program's generic description and therefore do not state repeat or new implicitly.  While Comcast may have no control over the description provided, my suspicion is they do have control over the search criteria to build the recording schedule.  My observation is that the search criteria looks for the "repeat" indicator, and absent that, adds the show to the recording technology.  This is simple technology, folks.  If the search criteria instead looked implicitly for the "new" indicator, it would provide a much more satisfying customer experience.  I have seen some network shows initially provide a generic description, but within a week of airtime, they convert to "new".  These shows would get added to the schedule appropriately.  To me, this is just a matter of Comcast not considering the customer experience aspect of the situation and preferring to point the finger at something outside their control, instead of putting their best minds at solving an unacceptable customer experience situation by changing things within their control.

series not marked 'new' will aways be recorded if the series exists on that channel. 

the flip side of the discussion would be that it is better to be safe than sorry. easier to delete than wait for a possible rerun.

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X1 4K DVR box used with non 4K TV - comments

April 23, 2018, 3:30 pm
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Hello:

I have an 4.5 yr old X1 DVR box. The issue I have is the companion Xi3(?) box in the house has the new NPR ONE app while the main X1 box/TV doesn’t show the app. After 1.5 hrs, the advanced tech support person stated my old X1 box will no longer accept firmware updates - true or not?

So after that, and a failed technician visit, it was recommended to get the latest X1 4K box - that setup box has the latest firmware. That was due to the technician stating he couldn’t guarantee that swapping out the old box with the same X1 model would solve the problem.

I asked about downward compatibility; my TV & DVD player are not 4K compatible. The Comcast employees stated there would be no issue.

However, I’ve read varying commentary as to wether the picture quality does become degraded, stays the same, better, etc. with this setup combination.

Can anyone offer any insight or advice?
BTW - the box is on order, but if it’s going to result in a poorer quality picture I won’t bother with it. I’ll live with not having the NPR app on my main system/TV.

Thanks in advance.
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Re: X1 4K DVR box used with non 4K TV - comments

April 23, 2018, 4:14 pm
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 wrote:
Hello:

I have an 4.5 yr old X1 DVR box. The issue I have is the companion Xi3(?) box in the house has the new NPR ONE app while the main X1 box/TV doesn’t show the app. After 1.5 hrs, the advanced tech support person stated my old X1 box will no longer accept firmware updates - true or not?

So after that, and a failed technician visit, it was recommended to get the latest X1 4K box - that setup box has the latest firmware. That was due to the technician stating he couldn’t guarantee that swapping out the old box with the same X1 model would solve the problem.

I asked about downward compatibility; my TV & DVD player are not 4K compatible. The Comcast employees stated there would be no issue.

However, I’ve read varying commentary as to wether the picture quality does become degraded, stays the same, better, etc. with this setup combination.

Can anyone offer any insight or advice?
BTW - the box is on order, but if it’s going to result in a poorer quality picture I won’t bother with it. I’ll live with not having the NPR app on my main system/TV.

Thanks in advance.

i've not seen any Comcast employee say that any X1 set top box can't be updated. using the voice remote say "About". what is the set top box model number, firmware version, and xre version.

for example my DVR is STB version Mx0p11an 2.14p18s4 and xre release version is 85.1.1 04/10/2018

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Re: XRE-1007 on Xi5 boxes

April 23, 2018, 4:32 pm
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does the MoCa light flash or is it supposed to be solid?

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Re: X1 4K DVR box used with non 4K TV - comments

April 23, 2018, 4:37 pm
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I’m just repeating what an advanced tech support person me Saturday afternoon.

More to the point, do you have any commentary regarding using a X1 4K DVR
box with a non 4K TV & DVD?
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Re: Netflix on X1 not working

April 23, 2018, 4:44 pm
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4-23-18 Netflix just freezes or error message. I spoke to Netflix & Comcast. I've reset topset box, relaunched & rebooted system from power cord & A button. NOTHING works for longer than an hour. This is ridiculous! What's going on?
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Re: X1 showing PSt

April 23, 2018, 4:46 pm
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Ok thanks. It started working again but if I have any problems again I’ll get one out here.
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Re: XRE-1007 on Xi5 boxes

April 23, 2018, 5:22 pm
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Re: X1 showing PSt

April 23, 2018, 5:33 pm
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Now that it’s back online, I’d be shocked if it stayed online, the signal levels are that bad. If you’re inclined, remove any unnecessary splitters to help the signal levels increase
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Re: X1 showing PSt

April 23, 2018, 5:57 pm
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I’ll look at it tomorrow and see if I have any I don’t need. Thanks for the advice.
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XRE-00294

April 23, 2018, 5:59 pm
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I have just recieved a new x1 set top box, model MX011ANM, and it is having trouble while seting up. After choosing the language, it says “verifying your information” and then gives me an error: “lets try that again” “sorry, were having some trouble.” The error code is XRE-00294. I have tried restarting the set top box multiple times and it has not worked. All cable connections are secure. Also, the xfinity app shows the set top box as connected.
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Re: X1 4K DVR box used with non 4K TV - comments

April 23, 2018, 6:15 pm
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The non 4K tv shouldn’t be an issue. Your DVD player has nothing to do with your cable box. Boxes take updates at different times, so having one box that has an app and another that doesn’t have it, isn’t out of the question.
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Re: XRE-00294

April 23, 2018, 6:21 pm
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If resetting the box doesn’t do anything, call in and get to tier 2. It’s an activation error code, box is failing to authenticate your personal information
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Re: Netflix on X1 not working

April 23, 2018, 6:25 pm
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Is that on both boxes or just 1?
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Re: XRE-00294

April 23, 2018, 6:26 pm
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I have already contacted support and they said that I would get an email from the “higher level fix team.” Is that what you meant by tier two?
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Re: Time doesnt change

April 23, 2018, 6:59 pm
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RNG200N

The time only changes when I turn the tv off/on or change channels. 

Thank you for your help.

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cable box

April 23, 2018, 7:25 pm
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Hello, my x1 cable box keeps turning off and rebooting. It started doing this once a show, and now it is just in an endles cycle -  so my tv's are useless. I just noticed a forum dated back to 2015, and I'm wondering why 2.5 - 3 years later the problem still exist and what can be done about it. Being fairly new to xfinity, I am not happy right now.

Jeanne

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Re: cable box

April 23, 2018, 7:48 pm
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 wrote:

Hello, my x1 cable box keeps turning off and rebooting. It started doing this once a show, and now it is just in an endles cycle -  so my tv's are useless. I just noticed a forum dated back to 2015, and I'm wondering why 2.5 - 3 years later the problem still exist and what can be done about it. Being fairly new to xfinity, I am not happy right now.

Jeanne

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

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Re: Incoming phone number on TV

April 24, 2018, 5:38 am
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