Edit :
It comes back on when i reboot via app reboot AND unplugging.
It comes back on when i reboot via app reboot AND unplugging.
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Re: No Signal....
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Re: Pandora app drops songs in middle of playing
The old "list" version of that app did it for me as frequenty as the new "cover" version. I was hoping the new one would have solved this.
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Re: Pandora app drops songs in middle of playing
Dude, the discussing is about Xfinity and home systems, not your car.
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Re: Pandora app drops songs in middle of playing
There aren't any error messages. It just skips to the next song.
and this is on X1 box App. NOT online.
And no a reboot of box does not fix. I have done that to many times to count.
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Re: Can't pair X1 voice remote to my TV.
Have you tried-press and hold setup, LED goes from red to green, press 991, and then channel up until your tv goes off, then press and hold setup to lock the code in
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Re: X1 - Netflix
Netflix revamps UI for the app
https://variety.com/2018/digital/news/netflix-tv-interface-redesign-1202877519/
No word yet as to whether comcast will implement the new UI on X1.
The launch of the new UI began July 18, 2018
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Re: Netflix Issue
wrote: Hello all. We apologize for any inconvenience. We currently are experiencing a known issue with the Netflix App on X1 affecting some customers: "X1 devices getting a static/stuck screen using Netflix upon exiting the application and/or buffering/freezing on playback". We have our video engineers involved, and a permanent solution is in the works. In some cases, a temporary work-around is to power cycle your X1 box.
We thank you for you patience while we work on this issue.
I have seen the Issue twice with a message stating "Netflix Plugin". You are correct a temporary solution is to reboot X1. I wonder if it's related to a new plugin they might be using from the UI revamp launched july 18, 2018?
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Re: Can't pair X1 voice remote to my TV.
That actually worked. Hold A and D until green. Enter 991. I originally started channel up but seemed to go on forever so I tried again and selected channel down and ~18 clicks. Boom.
TYVM!
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Re: some of the features on one x1 cable box don't work
I would, but THEY haven't suggested it. They prefer to have someone go through the MAROONIC Steps over and over or they'll block a person ASKING for help. Just like real Professionals do.
I only come back to this Site once a month. Care to guess why? No? I'll tell you. Sometimes it won't connect, or I have to sign in several times. That's just for going from one page to another ON THIS SITE. Last month, all I could do was PAY My Bill. NOTHING Else. Most times this site is the slowest to do anything, except making a PAYMENT. By the time I get to anything else, I'm way beyond miffed.
If they can Program, Update, Change Service Plans, Shut Cable Off, Turn it Back ON, or any number of things we don't know about, and all without use being notified. They CAN FIX the Issues.
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Re: Can't pair X1 voice remote to my TV.
Sorry I should have asked which voice remote, there’s 2. My instructions were for the XR11 and yours the XR15. Glad you got it going.
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Re: some of the features on one x1 cable box don't work
New wrinkel! Xfinity/Comcast decided to REMOVE the One Cable Box giving me trouble from "https://customer.xfinity.com/#/services/tv" My Services... "Devices" Page! I had to sign in twice more, but that's what I found!
Real Professional!
Should I report them to... The FCC, BBB, FTC or ???
I'm looking at the Cable Box Device info on my tv right now! It reads:
"Release Version
Release Time Stamp
XRE Protocal Version
Reciever
STB Timestamp
(weird symbol)M MAC
STB Version
Device ID
Device Name
Enviroment"
I'm not stupid enough to type in the rest of the info here, but I'll pass it on with my complaint and Screenshots!
Why am I paying for TWO Cable Boxes and only one is showing on my Account Page?
This just went from an annoyance to a full blown RIP OFF!
Guess how DONE I am with you people?
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ZOOM in bug.
I have not been able to watch TV for the last week because when I called in to support I was told a bug was introduced that people with X1 and SD the picture is full zoomed in. They said it should be fixed soon but here I am with the same issue. I called support earlier and they said this is a known issue but no ETA on when Comcast will roll out a fix for us.
This is nuts for this known issue to be hitting so many people and no fix for a week now.
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Comcast changes my appointment and has no idea why
My landscapers cut our cable line as well as my neighbors. We called Thursday to let Comcast know and they scheduled an appointment for today from 5-7. I leave work early to be home for my appointment and I find that my neighbors are hooked back up and ours still has wires sticking up from the ground. Being that we both feed to the same box I got concerned as to why mine was not hooked up but have faith that they will be back since my appointment was from 5 to 7. At 5:15 I receive a pop-up message that my appointment was changed to Monday from 3-5. How did this happen? Comcast customer service has no idea why it was changed and tried to blame us on rescheduling it. How in the world did the tech come out and fix their line but not ours and then change our appointment? They accidentally cut our line on New Year's Eve 3 years ago when they turned on the cable for the same house and it took me days to get it fixed. I know alot of people in the area due to my position and I will continually make sure others know how bad the service is including every HOA I service.
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Re: ZOOM in bug.
Try changing your video display to 720p, it’s a known issue that’s being worked on
Xfinity button to gear symbol to device settings to Video display and chose 720p
Xfinity button to gear symbol to device settings to Video display and chose 720p
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Re: ZOOM in bug.
We tried everything and no go (just to clarify we did this as well and even 1080 and 480p/i etc...). I am going to get one heck of an adjustment but I want my TV back as a week now is over the line.
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Re: Where's the blue tooth option?
It was graduated from Comcast Labs to Audio
Xfinity button to Gear Symbol to Device Settings to Audio
Xfinity button to Gear Symbol to Device Settings to Audio
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Re: ZOOM in bug.
I am "NOT" glad to hear it's not only me. Having this same issue and service tech to arrive early Sunday. So if it's a known issue, I wonder why she didn't tell me on the phone rather than give me hope. Comcast person: any ETA???
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Re: SD Box not sizing video correctly
Went on vacation this last week, came back, and now have the same issue. Have SD TV as well. Prior to last week, I had the problem but could clear it by selecting any item on the xfinity menu and then hitting exit. Now nothing works. Switching to an HD display option and switching back to SD doesn't correct the problem. DVR recordings display with same problem. Seems like a lot of folks are having this same issue at the same time. Perhaps a recent update caused the issue? Please help.
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Re: Auto Power Off
I noticed that the blue lights never go off and was wondering who was watching TV in my bedroom, haha. I went into the menu and noticed the change, so in essence the box is back to not shutting down, guess there were too many issues when the woke up.
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Re: some of the features on one x1 cable box don't work
wrote: New wrinkel! Xfinity/Comcast decided to REMOVE the One Cable Box giving me trouble from "https://customer.xfinity.com/#/services/tv" My Services... "Devices" Page! I had to sign in twice more, but that's what I found!
Real Professional!
Should I report them to... The FCC, BBB, FTC or ???
I'm looking at the Cable Box Device info on my tv right now! It reads:
"Release Version
Release Time Stamp
XRE Protocal Version
Reciever
STB Timestamp
(weird symbol)M MAC
STB Version
Device ID
Device Name
Enviroment"
I'm not stupid enough to type in the rest of the info here, but I'll pass it on with my complaint and Screenshots!
Why am I paying for TWO Cable Boxes and only one is showing on my Account Page?
This just went from an annoyance to a full blown RIP OFF!
Guess how DONE I am with you people?
You need to post this in the Customer Service forum.
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