I have a panel in the garage that I was told was the media box. You and Edward did our install about a month ago. Thanks, Irene
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Re: X1 Box stuck on PST RDK-03004 ON Tv
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Re: X1 Box stuck on PST RDK-03004 ON Tv
That’s where you should look, it was probably not activated (attached to a splitter) at time of original install.
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Re: X1 Box stuck on PST RDK-03004 ON Tv
Yes,, have taken off the cover and see a splitter with one inny and 3 outties. Nothing currently connected the the splitter. JUst cable to cable directly. Irene on Ridge Rd
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Re: X1 Box stuck on PST RDK-03004 ON Tv
Wonering which should go to inny and outie of the two cables currently connected to each other. Afraid I'll lose current connection and mess it up!
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Re: X1 Box stuck on PST RDK-03004 ON Tv
If I hook the one that appears to come from the outside to the main and then attach all 3 to the 3 splitters and never connect the 3rd in the house will the signal be lessened? I don't know which of the two cables that are not connected belong to the studio outlet.
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Re: X1 Box stuck on PST RDK-03004 ON Tv
At this point you should have a tech out, if you need help scheduling one let us know.
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Re: The noise from my X1 is driving me crazy
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Re: XRE-00021
Hi RP36, I would like to help and review your services on my side. Please send me a private message with your full name to begin.
Thank you
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Re: X1 audio dropouts on 4K XG1v4-A cable box
Same issue here with XG1v4-A box, been going on for a long time, every single recording is pixelated, along with audio out of sync. Also happens on live tv, comcast channels only, internet tv is always fine. Netflix and Amazon fine. I tried clicking on your name, but do not see a send message button. I have refreshed and reset numerous times, never changes a thing. Was really bad for GoT this past episode, but then it played fine live on Monday. Thanks for any advise,
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Re: X1 Box stuck on PST RDK-03004 ON Tv
Wonering which should go to inny and outie of the two cables currently connected to each other. Afraid I'll lose current connection and mess it up!
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Re: X1 Box stuck on PST RDK-03004 ON Tv
If I hook the one that appears to come from the outside to the main and then attach all 3 to the 3 splitters and never connect the 3rd in the house will the signal be lessened? I don't know which of the two cables that are not connected belong to the studio outlet.
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Re: X1 Box stuck on PST RDK-03004 ON Tv
At this point you should have a tech out, if you need help scheduling one let us know.
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Re: X1 Box stuck on PST RDK-03004 ON Tv
Andrew,
I guess we better have a tech out. I feel half way confident I could connect cables to the splitter, but after that not so confident I can have both TV's and the new remote working properly. Thanks.
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Re: TV turns on randomly on its’ own
Yep! Connected a new Samsung TV to my downstairs box and it comes on randomly! Never did it before until I upgraded TV and box
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Re: Terrible glitching/pixelation
wrote:
Hello, I have this problem on only one channel, live, on dvr, and on demand. Do you have any idea what would cause it?
it can be a kink in the inside line, outside line, moisture in the line, bad (low ohm) connection between a cable end and the connector it is screwed into. there can be egress from outside your premise or egress interference inside your premise. the tech has tools to check this. is the issue on all of your set top boxes?
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Recordings keep freezing
For the past week all my DVR recordings keep freezing throughout the entire episode of anything I've recorded. I have done the refresh system, and restarted the boxes, unplugged them and nothing is working.
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Re: TV turns on randomly on its’ own
wrote:
Yep! Connected a new Samsung TV to my downstairs box and it comes on randomly! Never did it before until I upgraded TV and box
go to your TV menu using your TV's remote and turn off CEC function.
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Re: Recordings keep freezing
wrote:
For the past week all my DVR recordings keep freezing throughout the entire episode of anything I've recorded. I have done the refresh system, and restarted the boxes, unplugged them and nothing is working.
next time you see that issue, press the OK button. on lower left does it say DVR or has a white cloud icon in front of DVR?
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Re: X1 Box stuck on PST RDK-03004 ON Tv
Hi
Sorry for the experience you're having. I'd be more than happy to have a tech visit scheduled. Please send me a private message by clicking on my name, "ComcastChe" then click send a message. In the body of this message please verify your first and last name. If you aren't the account holder, I will also need their name and the phone number associated with the account.
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Re: Recordings keep freezing
It’s possible that the hard drive is failing and the DVR may have to get swapped out
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