Bring back the blue new!!!
wrote:
Unfortunately, the playlist is not working again. After the fix, it didn’t work properly. It would stop after playing just one movie from the playlist. Now, I can’t play anything from the playlist. Here is the error message: XRE 07004
When will this be fixed once and for all?
I getting the same thing this AM. At 4AM I played my playlist titled 'EN' and just like your experience it ran the first movie and then tried to restart the same movie and remained at the loading screen. I restarted teh playlist 'EN' and fast forwarded the same event as you described and got the same error code you did XRE 07004. That code menu is only there for a few seconds. Just as a check I manually selected the next movie and with second or two it went right to the error message XRE 07004. My update version is 97.1.4? So here we go again. I don't think it even worked for a week. Wonder how long before they fix it this time?
wrote:
The change was made in XRE 98 to align all our badges in the guide with the white background. Will bring this feedback to our design team.
Thank You
Thank you so much for the feedback but its not customer focused to have 'new AND repeat' episodes both in white box. It was easy to know what was new when it was in blue and now we have to get closer to the TV to see whats new or a repeat. Yes I realize that the word repeat is longer than the word new but not all of us have eyes like an eagle and its a distraction to have to strain or get closer. I don't understand why the badges had to be aligned with a white background. Hows about a white background with BLUE text. I have enough experience with issues presented to the Comcast design team to know that this will probably never be changed back since it surely was the design team who decided to change it to begin with for some unknown reason which was certainly not to make it better for the customer nor with any customer input. It was NOT broken but was FIXED?
wrote:
Same issue here with XG1v4-A box, been going on for a long time, every single recording is pixelated, along with audio out of sync. Also happens on live tv, comcast channels only, internet tv is always fine. Netflix and Amazon fine. I tried clicking on your name, but do not see a send message button. I have refreshed and reset numerous times, never changes a thing. Was really bad for GoT this past episode, but then it played fine live on Monday. Thanks for any advise,
It may be hard to see; it is on the right side of the profile:
Koliver, appreciate you taking the time to let us know about your error on the box. Are you still seeing this error? If so, please send me a private message with your full name for help.
Ken
***Update****
The tech came.. and said he needed to add a MOCA Filter. Hopefully this resolves the issue.
Waqas1, thanks for the update. Did the MOCA filter resolve the error?
Ken
wrote: The change was made in XRE 98 to align all our badges in the guide with the white background. ...
Comcast's obsession with black-and-white user interfaces is bizarre. Intelligent use of color would result in much more intuitive (and attractive) screens compared to this 1950s vintage nonsense. I guess we should be grateful they don't convert programming from color to monochrome as well.
I am gonna go back to something I said earlier. X1 boxes use a cloud based guide and have proven to be extremely signal sensitive.
Strongly suggest that you have Comcast send a tech out to investigate your situation.
danc48, I agree with RickGr4. Let's check out the signal levels and send out a tech/swap the box. Please send me a private message with your full name for assistance.
Ken
Does anyone know how to do this? There must be a way, but I don’y know where to look on the Sony TVremote? Thsnkyiu again
wrote: wrote: The change was made in XRE 98 to align all our badges in the guide with the white background. ... Comcast's obsession with black-and-white user interfaces is bizarre. Intelligent use of color would result in much more intuitive (and attractive) screens compared to this 1950s vintage nonsense. I guess we should be grateful they don't convert programming from color to monochrome as well.
Yes, Yes and Yes Bruce! I always believed that changes to a GUI were supposed to ENHANCE the experience. So much for my optimism.
Thanks for your feedback everyone!
Ken
wrote: Thanks for your feedback everyone!
Ken
Ken......and now what? Is there anything other than the design team putting this on some kind of grocery 'to do' list. Can't Comcast just back out the update? Its been done before.
Hi TerriB! Long time.
Chad brought this to our design team. If it is being added to the design roadmap, it'll be reconstituted in future firmware updates. There are a few things to roll out before then though.
Ken
wrote: Hi TerriB! Long time.
Chad brought this to our design team. If it is being added to the design roadmap, it'll be reconstituted in future firmware updates. There are a few things to roll out before then though.
Ken
Thanks Ken and its good to 'see you' as its been a while. Hope you are doing well and I sure hope they take care of this sooner than later. I will be 'watching'....lol
