What solved it for me, is: I got a new box. It completely solved the issue.
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Re: Xfinity Box keeps freezing
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comcast labs signal strength cannot check at this time
At one point within the last 1-2 years since I got xfinity,
it was nice with the menu of comcast labs and the signal strength check worked at one point.
It has not worked when I try it for at least the last 6 months,
always responds with
unfortunately we cannot check your signal strength at this time. please try again later.
the hold exit button 5 seconds, down arrow twice, then 2 does not work.
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X1 TV Box Serial #: CS0314303739
3/23/2018
Problems, Cable box aferseveral hours of beng off upon turning it back on the message is no conection? after power cycle and 5 mintue reboot it comes back on and works fine till the next time used. All other devices (cable Boxes) are fine. Does this box have to remain on ?
Steve
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Re: Pixel scrambling
Hi vtrvrgal, I can help review signals on my side for you. Please send me a private message with your account information (your name, address and account number).
Thank you
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Re: Picture Freezing during live TV and while changing channels
This has happened to our second TV since the moment we got the X1. I have had two techs out, swapped out the box, changed the cables and the techs put a booster in the basement. I am taking the whole system back tomorrow and getting the old system back. I didn't have nearly the issues with the old technology that I have had with this. $200 a month and we can't watch tv. They want me to change to their wireless cell service but if they can't handle my cable they sure as heck aren't getting my wireless cell business.
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Recording a show on the DVR
while watching said show while it's being recorded. is that allowed?
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New X1 Bix and modem won’t activate/connect
Exchanged my old x1 box and modem for newer ones today. Came home to set them up and they won’t connect. I’ve reset them multiple times by both unplugging and pressing the reset button. All connections are tight and in the right places. The tv just says it’s connecting to my entertainment and on the modem the us/ds light won’t stop blinking and the online light won’t light. When I try to send a reset signal it says my devices are connected. Please help.
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Re: tv sound
wrote: Sound goes off about evert 15 min or so for about 5-7sec.This is the main cable box for the x1 tv in LR.The one BR (small box) doesn't have this problem.
is there a receiver or sound bar on the main cable box? how are your HDMI cables connected?
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Screensaver
I want to disable the screensaver function on my dvr. Everything I have read so far is that all you can do is select the max of 5 hours in settings. Is there some way to disable this and what is the purpose of the screensaver?
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Re: Recording a show on the DVR
wrote: while watching said show while it's being recorded. is that allowed?
in home, yes while a recording is still in progress. outside of the home (not on home wifi) recording must finish first before watching it.
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Re: xfi pods / wireless extenders for x5 boxes
Hi plimptonfamily1,
I can check to see if the xFi Pods are available in your area. To protect the privacy of your account, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services.
To send a private message click on my name "ComcastChe", then click private message me.
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WatchESPN
Whay doesn't Xfinity have WatchESPN on it's TV service? I can get it on my phone and tablet, but I have to have Amazon Fire or other streaming services to receive it on my TV.
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Re: New X1 Bix and modem won’t activate/connect
Was there anything wrong with the previous equipment, what was the reason for the swap?
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Re: Problems with X1
I escalated it up to a colleague to assist getting a box sent out
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Re: Recording a show on the DVR
Ok cause I recorded a show while watching some on stream tv and didn't record properly. It ended at the 30 min Mark and didn't start in the beginning
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Re: New X1 Bix and modem won’t activate/connect
They were outdated.
Update: The signal amplifier was showing a warning light so it was no good. Once that was bypassed tv started working. 👍🏼 I’ll work on the internet tomorrow
Update: The signal amplifier was showing a warning light so it was no good. Once that was bypassed tv started working. 👍🏼 I’ll work on the internet tomorrow
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Re: TV signal freezes up!
Hi TejasStar2, I could assist scheduling a technician for you. Please send me a private message with your account information (your name, address and account number).
Thank you
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Re: tv sound
There is a Sonos sound bar connected to the TV but not activated (using TV sound). HDMI cable attached from cable box directly to TV.
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Re: picture freezing a couple of times a week.
ComcastChe,
I'm out of town, will contact you when I'm back in Oregon next week.
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Re: tv sound
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
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