Hi mikedimunno, I can assist getting a replacement box shipped to you, but first could you please send me a private message with your account information (your name, address and account number).
Thank you
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Re: Problems with X1
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Re: No signal message after Tv is turned on (X1 and Sony Bravia UHD 4K)
Very long thread ... not much progress. Issue is incompatibility between Sony Bravia/Android and Comcast X1 box.
I am going to try a few new things, but a quick note: you don’t need to reboot the X1 box each time. Just unplug the HDMI cable ... count to 10 ... plug it back in.
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Re: tv sound
Hi alskillli41, thank you for reaching out, is this happening only on live TV and on all channels?
Thank you
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Re: NBA League Pass HD Beta Trial (X1)
probably not this year.
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Re: Why is Picture Quality So Bad
unhelpful
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Re: Recording a show on the DVR
wrote:
Ok cause I recorded a show while watching some on stream tv and didn't record properly. It ended at the 30 min Mark and didn't start in the beginning
A streaming program can't be recorded from the beginning. It's a system limitation.
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Re: Screensaver
It is to prevent screen burn-in. If absolutely no signals from the remote are received in 5 hours, the box goes to screensaver mode.
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Re: X1 TV Box Serial #: CS0314303739
wrote: 3/23/2018
Problems, Cable box aferseveral hours of beng off upon turning it back on the message is no conection? after power cycle and 5 mintue reboot it comes back on and works fine till the next time used. All other devices (cable Boxes) are fine. Does this box have to remain on ?
Steve
If you are using the X1 box power button, there is no need to do that; the X1 system is designed to be on 24/7.
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Re: Playlist Looping
wrote: i already read this article, it's sort of helpful, but the problem is that it only does this for Kid's Zone shows; i'm talking about people having created a playlist of Movies or Episodes off a TV show they bought or DVR'd on their Cable Box, like how one makes a playlist of MP4 movies and Episodes they download off the internet to watch on Media players like Windows Media Player or VLC Media Player.
Those players have an option to "repeat" or loop a playlist when the list plays the last MP4 and start over from the first Video.
My Question is, does Xfinity have that same option for playlists our customer's create; Not the Shuffle option, but Specifically is it able to Repeat or Loop an Already-created Playlist?
If you can't find it in the menu or options or google, the answer would be no.
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Stuttering or Lag on certain channels
Over the last few months I have noticed that certain channels lag or stutter. Almost, like frames are dropping so movement isn't smooth. I have a X1 DVR box and two remote boxes. I don't notice it as much on the DVR box as I do on the Satellite boxes. Note, I don't see any pixelation or sound issues, just the stuttering of frame rates.
Things I have checked:
- Called Comcast and had them run a signal test. Came back ok.
- Ran both restarts and total resets from my local boxs
- Used a process I found online to check the signals on the box and they seem in spec.
- Channels that exhibit this behavior the most are the CW, Food Network, MTV.
Should I swap out all of the hardware, or call a tech out to check the signals within the house?
I'm in the Frederick, MD area if that helps.
Any advice is appreciated.
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Thumbnails not loading?
Hello All,
Is anyone else having an issue with the thumbnails not loading? I noticed the issue on 3.23.18.
For you > Just recorded > at least 1 of the thumbnails would be grayed out
Recently watched > At least 1 thumbnail is grayed out
Movie/Series info > Cast & Crew > At least 1 thumbnail is grayed out
People also watched > Same result
If you select the grayed out thumbnail then select a working thumbnail, the grayed-out thumbnail would disappear.
This is the exact same problem here:
https://forums.xfinity.com/t5/X1/Thumbnails-on-menu-not-showing-up/m-p/3011224#M141577
It appears to be a backend issue that has reoccured for me.
Is the thumbnail scrapper having issues? I have already rebooted and system refreshed but that didn't work.
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Re: I have an issue with my new 4K Box's UI
wrote: wrote: Is the new UI only for the 4k boxes or will everyone get the UI as well?
I don't have any inside information, but Comcast has maintained a consistent interface for X1 from the beginning.
I did receive the update
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Re: X1 - XID-P not recognized by Samsung MU8000
So to close this out - a few days later, I noticed the TV had configured the HDMI input as COMCAST. Not sure why it took so long? But all is back to normal now.
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Deleted recrding
I just became aware a cherished recording was deleted from my DVR. I don’t know when it was deleted but it is not in the recently deleted area.
the recrding must have been deleted due to disc space. I really hope there is away to get this recording back. It was 2017 Rockies home opener so it can’t just be searched.
i can’t believe that there isn’t some kind of warning that recordings will be deleted if space isn’t freed up.
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Re: Deleted recrding
wrote: I just became aware a cherished recording was deleted from my DVR. I don’t know when it was deleted but it is not in the recently deleted area.
the recrding must have been deleted due to disc space. I really hope there is away to get this recording back. It was 2017 Rockies home opener so it can’t just be searched.
i can’t believe that there isn’t some kind of warning that recordings will be deleted if space isn’t freed up.
The recording options are given when you set a recording
https://www.xfinity.com/support/articles/x1-record-a-program
You can set it to save for 1 year.
Recodings from a user can only be recovered if the recording is in the trash bin
https://www.xfinity.com/support/articles/x1-recover-a-recording
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Re: Stuttering or Lag on certain channels
If you need assistance getting a tech out let us know, all your equipment is fine. The levels that you can check through the box are just the interior docs is levels, not specific channel/frequencies.
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Re: Why does to the All Power button on the remote put the TV box to sleep?
Yes, the power-saving feature happens based on a time period I set in settings... not from any button. The question is about the button.
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Re: XR11 remote OK/Enter button not working with TV after switching inputs
Why is that the way it functions? That seems nonsensical. All buttons work for the TV except for the "OK" button?!
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Re: tv sound
Yes--Thank you
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Re: Why does to the All Power button on the remote put the TV box to sleep?
wrote: Yes, the power-saving feature happens based on a time period I set in settings... not from any button. The question is about the button.
the 'all power' button does not affect the set top box. if you have turned on the current Comcast labs HDMI setting, then the TV sends a notice to the set top box which then goes into power save mode.
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