That is NOT a solution. This occurs on multiple titles (every one I've tried) after a few seconds.
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Re: Netflix Issue
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Re: How do I watch SD?
wrote: Well, I got a new box from Xfinity. Swapped it an it worked great. I wasn't able to watch the SD channels as whenever I selected them it automatically sent me to the HD version. But at least when I changed the Video display to SD it would fit the screen. That is unitl I tried to watch one of the movies I purchased. Then it went right back to where I can't fit the whole picture on the screen. Either for the movie or now any of the channels. I have a feeling that this would all be solved if I could just select the SD channels on the guide. But, alas, whenever I select them it automatically sends me the to the HD version.
Any ideas?
hi, using your X1 remote, press the Xfinity button >> gear (settings) >> Preferences >> General >> Prefer best available resolution: and change to off. now you can watch what you wish and the channel won't automatically change. set your TV zoom off since it is SD only.
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Re: XRE 03121
I am now also having this issue, channels not working on any tvs, but working online or on the phone. There is no way I can see to send you a message as you suggest, clicking on your name only tells me you're online and shows me all your posts and kudos and such. The technical support agents are not able to resolve this issue.
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No Signal....
Started last week.
AX014ANC
XG1v4
Every time I turn on my Vizio M43-C1, I get No Signal.
Unplugging power cord from box shows welcome to x1 screen, then goes to No Signal.
Rebooting box from My Account app works, 80% of the time.
My TV didn’t have a firmware update recently.
I assume this is some sort of HDMI handshake issue?
Would that be a TV or cable box issue?
AX014ANC
XG1v4
Every time I turn on my Vizio M43-C1, I get No Signal.
Unplugging power cord from box shows welcome to x1 screen, then goes to No Signal.
Rebooting box from My Account app works, 80% of the time.
My TV didn’t have a firmware update recently.
I assume this is some sort of HDMI handshake issue?
Would that be a TV or cable box issue?
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Re: XRE 03121
wrote: I am now also having this issue, channels not working on any tvs, but working online or on the phone. There is no way I can see to send you a message as you suggest, clicking on your name only tells me you're online and shows me all your posts and kudos and such. The technical support agents are not able to resolve this issue.
hi, since you have now made your first public post you can now see the message menu. be sure to sign in at the upper right corner of the web page first.
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Re: XG1v4 4k DVR no signal to TV blue screen
Hey all! A quick update for anyone who has an issue with Xfinity and a Samsung TV. I’m about 4 months in and have been abandoned...just like you will be. Comcast takes my money faithfully every month and lies to you that Tech People are “Working on it”. They have stopped communicating with me and the problem is exactly the same. SHAME! Tell your friends, tell your family, tell your coworkers, post on every social media site.....COMCAST HATES YOU.
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Re: 4K X1 box
Yes it's possible. I just received mine. To get 4k content to play I had to set up the DVR then do a system refresh and restart. Before that, only about 4 seconds would play then it would just stop. Since then all seems well. Now if only the Netflix app would play in 4k. I've verified that the program is available via the TV app, just not on the Xfinity app. Pain in the butt.
Oh yeah, be prepared to pay $15 shipping for the DVR to be sent to you. I'm going to ask for a refund of the fee since I've made multiple calls and visits to attempt to swap it locally. I won't hold my breath but it's worth a shot.
Oh yeah, be prepared to pay $15 shipping for the DVR to be sent to you. I'm going to ask for a refund of the fee since I've made multiple calls and visits to attempt to swap it locally. I won't hold my breath but it's worth a shot.
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Re: Can't figure out XR15 remote
Thank you, this did it! I appreciate your help.
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Re: XG1v4 4k DVR no signal to TV blue screen
I actually have a old buddy from High school who is a senior tech with Comcast. He has been working very closely with me on the 4K box. He said they are still in Beta testing hence why you have to request the box.
We did discover that if you change the resolution on the box back to 1080p before leaving your TV sit for a while, that it doesn’t do the blank screen anymore when it turns on.
We did discover that if you change the resolution on the box back to 1080p before leaving your TV sit for a while, that it doesn’t do the blank screen anymore when it turns on.
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Re: SD Box not sizing video correctly
I've been expereincing this problem since 7/18/18. Has anyone found a solution?
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Re: What happened to the Netflix app?
Well, apparently Tier 2 support wants to swap out the DVR. Not what I wanted to hear since I just replaced my original like 4 year old Pace box in November. Replacing a DVR is always a pain.
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Re: SD Box not sizing video correctly
I haven't received a reply yet.
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Re: Xfinity XG1v4 TV Box
Hi, posting to enable PM feature. Wish to Order XG1v4 DVR TV Box
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Re: Xfinity 4k - XG1v4 Cable Box Availability
Requesting Private Message to facilitate the request for an Xfinity XG1v4 TV Box self-install kit to be sent to me. Thank you.
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Re: Xfinity XG1v4 TV Box
Hi - Posting to have access to PM feature.
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Re: XG1v4 4k DVR no signal to TV blue screen
Post Removed per Forum Guidelines. You can review these here: http://forums.xfinity.com/t5/Forum-Community/Forums-Policy-and-Guidelines/td-p/2618379
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Re: No Signal....
wrote:
Started last week.
AX014ANC
XG1v4
Every time I turn on my Vizio M43-C1, I get No Signal.
Unplugging power cord from box shows welcome to x1 screen, then goes to No Signal.
Rebooting box from My Account app works, 80% of the time.
My TV didn’t have a firmware update recently.
I assume this is some sort of HDMI handshake issue?
Would that be a TV or cable box issue?
the unusual part of what you describe is that it does not continue to work as set top box is rebooting. Look in your TV settings menu (using TV remote) for CEC Settings and turn it off. Does that fix the problem?
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Re: SD Box not sizing video correctly
wrote: I've been expereincing this problem since 7/18/18. Has anyone found a solution?
Check all Display Settings and try changing them and change them back.
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Re: 4K X1 box
Here are some things you can double check - in no particular order.
- Did you upgrade your Netflix account to UHD 4K? There is a small monthly fee. (and by the way if you have any HD movies bought on iTunes, and if you get a 4K apple TV, then all of your purchased movies will upgrade to 4K UHD Dolby Vision if they are available that way)
- In the DVR 'Device Settings'/'Video Display' is the maximum resolution set to "16:9,2160P60 4K UHD (Best Available)"?
- In your TV Picture settings, is it set to (Auto)? Change this to (Vivid) and turn on (Auto 24P). I have a Sony 4K screen, so your settings nomenclature may be different. Just make the TV be on full 4K UHD as default.
- It was my experience that the Apps in the DVR are provisioned over time. I think it may appear at some point. But you will not improve the picture over the Netflix app that's built into the TV.
If you set the equipment this way, then all HD channels and all programs will be seen in 4K. Note that you will need to make picture adjustments on your TV so that everything looks right. You can Google "(your TV model here) calibration settings" to gain an understanding of what you need to tweak - but thats another discussion all together. In my humble opinion, you should just watch Netflix on the TV app. The television makes beautiful pictures on it's own - the cable box is just unnecessary additional processing of the picture. Use the ARC HDMI input to get the surround sound back to your receiver. The big deal of the 4k box - one that seems to be lost on most posters - is the capability to upscale all programming to 4K if you set it up as I described. The one thing that caught my eye is how amazing the food commercials look - it's like looking through a window.
Hope this helps...
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Cannot activate XG1v4-A. Error XRE-00251.
I spoke with telephone support at least three times yesterday, the 19th of April 2018. The last rep was Cecilia. I know her ID number. She was supposed to have the Cable Box added to my account before 10:00 am EST. It's almost 10:00 am EST and that stil has not happened! Prior to Cecilia, I spoke to another rep. I have the ticket number for that call as well. Purportedly, the box was not scanned at the warehouse and that is why it cannot be added to my account. I would prefer to not go down in person and swap the box. Just add it to my account already.
Some departments which might be able to help are the "Own It" department within Tier 2, the "Activations Team" within Tier 2, and the "Blacklist" department within "Tier 2". I believe I have tried all departments already by phone support. Ceilia and other reps yesterday claimed that they were communicating internally within Comcast via "Online Chats" with, apparently, those departments. There is a department which was supposed to open today at 8:00 am EST to add my cable box by now. I cannot recall the name of that department, but perhaps it was one of the aforementioned. That adding of the cable box to my account has not happened yet! This is taking way too long. Altogether, this process should not be so very complicated.
On the televisions screen, it states:
Please give us a call. We'll need to add this TV Box to your account before it can be activated. Please call 866-512-2218 and we'll take care of this for you. Once added, select Continue to activate.Add this device:Device Serial Number: [WITHHELD]Cable Card Number: [WITHHELD]Cable Modem MAC: [WITHHELD]
Error: XRE-00251
Prior to that screen, it shows the wrong phone number, that is to say, not the number for my account. It shows: Hint : (413)-210-****.
On the bottom of the TV Box, it states,
XG1v4-A
Device Mac:[WITHHELD]
DOCSIS MAC: [WITHHELD]
CC SN: [WITHHELD]
Model: [WITHHELD]
SN: [WITHHELD]
FCC ID: ACQ-XG1V4
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